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1. How does video class work?

   The video class will be conducted by using chat software. Our advice is Skype, Zoom or WeChat; It is free and able to enhance efficiency with a face-to-face style. Its shared screen will allow both teacher and student to work together on textbooks and other study materials. However, by mutual agreement, another type of software can be used. If you're an existing Skype user, go for it. If you're not; Then download it from our website or mobile app store. Unlike in-class teaching, net speed is an x-factor in the quality of an online class. Make sure to have a stable line and get a headset or earphone ready to block out possible noise. Simply by watching video from Youtube, you can simply diagnose the state of your net connection.

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2. What happens if the screen freezes or the voice doesn't play well?

   Most of these problems are caused by slow speed. Voice call requires a data rate of about 10 kbps, and images do about 500 kbps. While most networks support this rate, ensure a steady speed. It's instructive to stop other online work during our class. If the class must be conducted under the above-mentioned circumstances, it can proceed in a voice-only style without screen display; However, it was not recommended. Set a steady speed and take the class when ready.

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3. What happens to my tuition if an urgent matter stops me in the middle of class?

   In this case, payment is required as teacher time has already been spent.

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4. What happens to my tuition if an urgent matter stops the teacher in the middle of class?

   In this case, rescheduling will take place at another time. Tuition will therefore be retained.

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5. Can I record the contents during class?

   Skype does not have a recording function. It's your sole responsibility to prepare the recording. What comes first is the teacher's portrait right in the recording. Make sure to have consent with your teacher.

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6. What if I want to quit the ongoing package and jump onto another package?

   Consultation with the current teacher must be done initially. By agreement, another package can be selected once the ongoing package is stopped on the app or web. The remaining tuition will be calculated and refunded without a discount according to the student population in the class.

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7. What if I want to change a teacher while continuing the ongoing package classes?

   Consultation with the teacher must follow. The remaining tuition will be calculated and refunded without a student discount and class number left. Use the mobile app or web to re-select the teacher for the package class. The content can be discussed with the new teacher; But you can't continue by taking over the previous class. For example, assume the first two sessions out of the five-session package have been taken, then it is not allowed to start from the third and must start from the first with another teacher.
   

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